Ghana Water Company Limited (GWCL) has over 860,000 customers constituting Private and Government customers. This figure represents a 37.2% increase compared to the customer strength as at the end of 2017 (639,322). On the average, 5,320 customers are added to the customer base every month.
Currently, 90.3% of customers have been metered, representing a 12.6% increase over that of the 77.7% figure for 2017. There are 101 districts across the regions.
Water sales of Ghana Water Company Limited
According to the Managing Director of GWCL, Ing. Dr. Clifford Abdallah Braimah, a total volume of 172.7 million m3 was sold in the year 2021. This is 22.8% above the volume of water sold during the year 2017 (140.6 million m3).
Billing of Ghana Water Company Limited
Total water revenue for the year 2017 was GH¢887.1 million and increased to GH¢1.2 billion in 2021 representing a 36.3% rise over the 2017 figure.
Revenue Collections of Ghana Water Company Limited
Total collection for 2017 and 2021 were GH¢669.5 million and GH¢902.2 million respectively. This represents a 34.8% increase above the collections realized in 2017.
Call centre Ghana Water Company Limited
Ghana Water Company Limited (GWCL) set up the Call Centre in 2008 to promote a 2-way interaction between cherished customers and the company.
In 2020, the company set out to upgrade the Call Centre to an ultra-modern one and commissioned it in 2021 which the media was invited to cover.
The GWCL can boast of a Call Centre with agents throughout the country, accept social media complaints including videos and live locations of issues and events in real time when sent to us.
All customer complaints are channeled to the GWCL call center via phone calls on our toll-free number 080040000 and landline numbers, our WhatsApp platforms, and other social media platforms. You can also walk in to any GWCL District or regional Offices.