The Electricity Company of Ghana (ECG) has announced that customers using the ECG PowerApp for transactions will not incur extra charges.
This announcement was made by Mr. Benjamin Obeng Antwi, the Volta Regional PRO, during a stakeholder engagement event with members of the Akatsi North District Assembly, as well as representatives from security agencies and various departments.
The ECG’s decision to waive mobile money transaction fees and the E-Levy for payments made through the cashless ECG PowerApp has been welcomed as a customer-centric move.
This development comes in the wake of the ECG’s transition to a cashless payment system, which was introduced on May 11, 2023. The upgraded ECG PowerApp aims to provide convenience to customers and streamline the company’s operations.
To ensure a seamless transition to the cashless system and encourage wider adoption among customers, the ECG intensified educational efforts in the Volta Region.
The educational campaign included radio programs and engagements with prominent institutions such as the Bank of Ghana, GCB Bank, National Petroleum Authority (NPA), National Communications Authority (NCA), Volta Serene Hotel, and tertiary institutions, among others.
Mr. Antwi further stated that the ECG PowerApp offers customers the ability to pay their bills, access billing statements, view payment history, and provides smart prepaid meter users in the Volta Region with the option to purchase prepaid credits and review their consumption history.
Importantly, using the ECG PowerApp or the short code, *226#, for transactions does not result in mobile money charges or E-Levy fees.
He also advised the general public to collaborate with the ECG in identifying and reporting individuals who consume electricity illegally or do not pay for their power usage.
“Some electricity consumers in our communities are not registered in the ECG system due to illegal meter sources or faulty meters,” Mr. Antwi cautioned.
He urged citizens to report such cases to prevent genuine customers from bearing the cost of power consumed by those evading payments.
Mr. Antwi encouraged assembly members to assist customers who have not received bills or are facing issues with their electricity supply since the installation of their meters.
He advised them to visit the nearest ECG office with their Ghana Card, digital address, meter number, and a photograph of their meter to regularize their electricity supply.