Quick Credit discontinues house-to-house loan recovery department
The Founder and Board Chairman of Quick Credit, Mr. Richard Nii Armah Quaye has announced that the company has discontinued its house-to-house loan recovery department.
This decision revealed during Quick Credit’s annual gathering in Accra, is a response to feedback from various stakeholders.
Mr. Quaye stated “Over the past year, we’ve received numerous feedbacks from our customers, the general public, and our regulator, on our activities on the field… I am thrilled to announce that we have taken a decision to dissolve the house-to-house recovery department of the company. We will no longer engage in client visits for recovery.”
Quick Credit faced scrutiny in the past year due to confrontations between loan recovery officers and defaulting customers, prompting this strategic shift. The company’s reputation had come under the spotlight, especially through social media videos capturing heated interactions between officers and clients who had fallen behind on loan repayments.
It could be recalled that in August 2023, four (4) officers of Quick Credit and Micro Investment Company Limited, Tarkwa branch, who allegedly caused harm to Michael Kwesi Affum, a security officer of G4S security company, were fined GH₵3,600 each by the Tarkwa Circuit Court.
The company’s decision is pivotal and addresses the concerns raised by stakeholders. This move is expected to have far-reaching implications, marking a turning point in Quick Credit’s approach to customer relations.
The resolution to discontinue house-to-house recovery operations reflects a commitment to finding alternative and more amicable solutions to debt recovery.
Notably, Quick Credit had gained attention due to incidents involving its loan recovery officers. In one such case, four officers from the Tarkwa branch were fined for causing harm to a security officer. This incident, along with others, likely played a role in the company’s decision to rethink its recovery methods.
The decision holds promise for improved relations between Quick Credit and its clientele. By ending house-to-house recovery operations, the company aims to rebuild trust and foster a more positive perception among its customers.
This strategic shift aligns with the company’s commitment to adapting its practices based on stakeholder feedback, ultimately contributing to a more sustainable and customer-centric approach.
SOURCE: Coverghana.com.gh
