2020 Census: Applicants unable to update applications due to non-functioning website

Information picked by Coverghana.com revealed that, the Ghana Statistical Service (Census 2020) has sent email to it’s applicants to change their password and update their data for final list, but some applicants are complaining that when they open the site to validate their image becomes problem let alone to update other data.

According to the affected individuals, some even couldn’t change their passwords. “We don’t know whether there is a problem with their site or it’s network problem. Neither of the contacts they provided was going through for us to find out from them the problem let alone do they reply our emails sent them. How then are we going to work with them if we aren’t able to apply?” They explained with worry.

Below was the message sent by GSS (Census 2020), enumerators team.


2020 Population and Housing Census Field Officers Application Update. 

Congratulation, (name withheld)
Ghana Statistical Service (GSS) acknowledges your application as a Field Officer in the impending 2020 Population and Housing Census (PHC). You are, however, required to create a new password and login to the application portal and make sure all the mandatory fields are completed by updating your application information for the final stage of shortlisting qualified applicants

Find Your Details Below.

Your Username: (email address)
Your Password:
Your PIN: xxxxxx
Your Serial: xxxxxxxx
Kindly use the instructions below to create the new password. Please, screenshots are provided after the instructions for your guidance.


Below were the instruction given out for the generation of the password.

Click the Create Password button below after which a prompt screen appears for you to enter a new password and confirm the password. After confirming your password, you will be redirected to the login page. At the login page, provide your Username and Password and click the Login button to access your portal.

Username: [Your email address of the application]
Password: [The new password created]

Once you are in the portal, perform the following;
1. Update every information required. For example, Region of residence, District, City/Town, Suburb, preferred choice of District and locality, upload passport picture of not older than three (3) months and others. Failing to do this will make your application incomplete.
2.After updating the required information, review and ensure the information has reflected.
3. Finally, click the Confirm button to submit your updated information and wait patiently for your confirmation.


STEP 1: Click the Create Password button

STEP 2: Prompt screen appears for you to enter a new password and confirm the password.

STEP 3: After confirming your password, you will be redirected to the login page. Login with your email and password to access your application portal

STEP 4: Update all mandatory fields in your application portal including your passport picture

STEP 5: click save & review button to review your updated information

STEP 6:Click on Confirm button to submit your updated information

After following the instructions and the screenshots, if you are still experiencing challenges, contact GSS through the following:

Email: phc2020recruit@statsghana.gov.gh
Phone numbers: +233 551 625 567; +233 206 850 157 and +233 591 476 893

GSS wishes to notify you of the following fraud alert:

It has come to the notice of the Ghana Statistical Service (GSS) that certain unauthorized persons have been soliciting monies from unsuspecting applicants with the promise of securing them a job at a location of their preference, in the 2020 Population and Housing Census Project.
The GSS wishes to inform the public that it:

Does not charge/collect monies for recruitment or any job engagement.

Does not operate a mobile money account.

Has not authorized any person or entity to collect monies on its behalf.

Has not authorized anyone to update any record of applicants.

Applicants are strongly advised to beware of fraudsters who call, text message or send email demanding money for recruitment, training or sale of equipment. Email: info@statsghana.gov.gh should you have any doubts in engaging with persons purporting to be acting on behalf of GSS.

Create Password
– 2020 PHC Team – Recruitment Office
Population And Housing Census (PHC) – Enumerators Platform

Credit: Godfred Larweh from Kwamikrom, Biakoye District of Oti Region.



  1. Anytime I tried updating my application it keeps telling me my user name (email is wrong). For that reason I’m not able to update my application please. Help me please

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