SIM Registration Self Service App – Possible Errors and Corrective Actions
| Description | Meaning | Action | |
| 1 | Invalid SUUID | Unique code does not match SUUID. | Re-enter the unique code or check the phone number. You can dial *400# to get your Unique Code. |
| 2 | B-Cap already captured | Phone has already done the B-Cap. | You do not need to continue the registration: it has been completed already. |
| 3 | Selfie does not match | The selfie does not match the image on the Ghana Card. | Retake the selfie and follow the instructions. Make sure that there is enough light around. |
| 4 | Registration fails: Ghana Card ID not matching | Ghana Card ID used to do registration does not match original Ghana Card ID | Check Ghana Card ID or re-enter the Ghana Card ID. |
| 5 | You have to confirm you read the disclaimer | User has not confirmed disclaimer. | Users need to click on check box to confirm they have read the disclaimer. |
| 6 | Finger Prints not scanned | The subscriber tries to go to next step without capturing the finger prints. | User needs to scan your finger prints: Left four fore fingers and then your right four fore fingers. |
| 7 | Your registration is succesful | The registration process has been completed successfully. | The user does not need to take any further action. |
| 8 | You need to validate the payment | User has not yet validated the payment by confirming payment request sent to the Mobile Money account via USSD. | User needs to check for the Mobile Money account being used for payment and confirm payment. |
| 9 | Invalid phone number | User has entered an incorrect phone number. | User needs to re-enter the phone number. |
| 10 | Please provide your SUUID | User has not entered Unique Code. | User needs to enter Unique Code. |
| 11 | There was an error validating your checking your Unique Code: please try again | The system could not contact the network provider to valid Unique Code and phone number | The user will need to try again later. |
| 12 | Time Out | The app can’t communicate to the Network: there is a delay to get an answer. |
SOURCE: Coverghana.com.gh
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