SSNIT clarifies misinformation regarding short code *36565#


The Social Security and National Insurance Trust (SSNIT) would like to bring to the attention of the public the following important information:

It has come to our attention that there is a WhatsApp message circulating, instructing SSNIT members to use the short code 36565# to access their SSNIT statement. We want to make it clear that this message did not originate from SSNIT.

The short code *36565# is specifically designed for use by clients of the Ghana Education Service Occupational Pension Scheme (GESOPS), not SSNIT. It is important to note that SSNIT and GESOPS are separate entities, each with its own distinct functions.

SSNIT is responsible for administering the First Tier Pension Scheme, while GESOPS operates as a Second Tier Corporate Trustee. The public is strongly advised to disregard any messages linking SSNIT to the short code 36565#. For accurate and official SSNIT information, please use the designated SSNIT short code 7119#.

To address any inquiries or concerns related to SSNIT and its services, we encourage the public to reach out to our dedicated Member and Client support team through the following channels:

  1. Call our helpline at 0302 611 622, available Monday to Friday between 8:00 a.m. and 4:30 p.m.
  2. Send an email to [email protected].
  3. Visit our official website at
  4. Reach out to our Director-General’s office directly via WhatsApp/SMS at 0500 003 050.
  5. Request public education by emailing [email protected].

We want to ensure that all members of the public have access to accurate and reliable information about SSNIT. We remain committed to serving you and providing the necessary support regarding your pension needs.

For further updates and official announcements, please visit our website or follow our official social media channels.



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