MTN Ghana Issues Apology to Customers for Suspension of Data Zone Bundle
MTN Ghana has issued an unreserved apology to its valued customers in light of the recent suspension of its data zone bundle. The suspension, which came into effect on April 5, has been implemented due to a thorough review of the bundle offer in compliance with the Significant Market Power (SMP) directives that were imposed on the telecom company in June 2020.
According to MTN Ghana’s statement, the SMP directive mandates the company not to offer the lowest prices in the industry.
MTN Ghana acknowledges the inconvenience caused to its customers and expresses regret for any inconvenience this may have caused. The company remains committed to providing quality and reliable services to its customers while adhering to regulatory requirements.
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In a media statement released, MTN Ghana explained that, “MTN Ghana has announced a suspension of its MTN Data Zone bundle effective April 05, 2023. We apologise to our cherished customers for limiting our communications on this matter to service activation channels only. This media release is to provide more information on the issue. The suspension of the innovative Data Zone bundle is due to a review of the bundle offer in line with the Significant Market Power (SMP) directives applied to MTN Ghana in June 2020, not to be the lowest priced on any offer in the industry,”.
MTN Ghana has confirmed that it is in discussions with the regulator to ensure that the revised data zone bundle is reinstated in line with their requirements.
“We are currently engaging and collaborating with the Regulator, as we seek alignment on a revised Data Zone bundle to be reinstated as soon as possible. We will notify you in due course of further developments,” MTN said in its statement.
“MTN Ghana would like to reassure its customers that it would continue to roll out innovative and affordable products and services for the benefit of its cherished customers,” MTN Ghana promised.
MTN Ghana’s data zone bundle offers their customers discounted rates on a daily validity bundle at the point of purchase.